An interpreting service is available free of charge for patients using GP and NHS Hospital Services in England. This includes interpreting for people who are deaf or deaf/blind.
We do not allow children to act as interpreters during your treatment or appointments.
A member of the Team from the Practice or the Hospital Department dealing with your treatment or appointment will arrange the interpreter. To make sure we can support you effectively we need you to do certain things so please do let us know you need interpreting help as soon as possible. Preferably, this should be as soon as you make an appointment with your GP.
- If you are going into Hospital, contact the Ward or Department to let them know you need an interpreter, as soon as you receive your Hospital appointment. You may need a friend or relative who speaks English to tell us that you need an interpreter, the first time.
- Be sure to let us know if you will not be coming for your appointment or treatment. If you do not tell us you might stop another patient getting the help they need.
- Be sure to tell us if you will be late for your appointment or treatment. Another patient somewhere else might need the interpreter. If you are late the next patient might miss their appointment or not get the help they need.
- Let us know if you have had any problems with communication during your appointment or treatment. This will help us improve the service.
- Tell us if communication was good. This also helps us provide a good service.
Our Practice has access to interpreter services for patients with hearing or language difficulties. The Organisation Action on Hearing Loss can provide an interpreter for patients who have a hearing impairment. They usually require one to two weeks notice in order to provide an interpreter for a patient’s appointment. The Practice also uses an Organisation called Language Line who provide a telephone language interpretation service for patients who have difficulty with the English Language. This service is available at short notice. If you have a relative / friend or if you care for someone who requires one of the above services, please ensure that you advise our receptionist when making an appointment.