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Our Charter

  • We will treat all our patients with courtesy and confidentiality.
  • We will offer an appointment for a routine matter within 1 working day.
  • We will try to see you within 20 minutes of your appointment time.
  • We will endeavour to answer your telephone call promptly.
  • Appointments are 10 minutes long and we will deal with 1 problem only.
  • Prescription requests made in writing will be ready within 2 working days.
  • All complaints and suggestions will be given full consideration and action will be taken if neccessary.

In return we would expect you to:

  • Treat the premises, facilities, staff and doctors with respect. We operate a zero tolerance policy and will not tolerate aggressive or abusive behaviour.
  • Telephone the surgery after 10am for non-urgent matters.
  • Be on time for your appointment and let us know in good time if you are unable to keep your appointment.
  • Use our out-of-hours emergency service sensibly and for medical emergencies only.
  • Note that we have the right to discuss matters with any patient who may misuse our services.